Shopping instructions
購物須知
Store Shopping
門市購物
You can check all store locations and business hours on the "Global Locations" page of our official website.
Yes, our stores provide product trial services, allowing you to experience the texture and fragrance firsthand. Our staff is also available to answer any questions you may have about our products.
The standard business hours for each store can be found on the "Global Locations" page of our official website. Hours may vary due to special events and public holidays. For the most accurate hours and temporary closures, please check via Google Maps.
Yes, stores accept phone orders. You can call the nearest store and have your order delivered.
Service Process:
Call → Payment → Shipping
＊Taiwan Region: Convenience store pickup is available. Free shipping for orders over NT$2,000. Purchases can be accumulated in the store membership program. ＊International Shipping: For international shipping and purchases, please refer to the shipping policy on our U.S. online store.
Yes, our botanical skincare and fragrance products include after-sales consultation services. For fine jewelry, we offer repair and component replacement services. Some products may require factory repair, and additional fees may apply for parts or maintenance. Please contact the store staff for detailed service policies.
Join our official LINE@ account and link your preferred store to receive the latest promotions and exclusive event invitations in Taiwan.
Online Shopping
線上購物
You can log in to your online shopping account and check the order status on the "Order History" page. Alternatively, you may contact our customer service team for assistance.會員帳戶，在「訂單查詢」頁面查看訂單狀態，或聯繫客服協助查詢。
The Taiwan online shopping website only ships within Taiwan. The U.S. online shopping website offers international shipping.
The online store primarily offers botanical skincare and fragrance products, along with select lifestyle items. For the full product range and a multisensory experience, please visit our global store locations.
You can: ✔ Use the filter function on the product category page. ✔ Check the recommended lists on the Wellness & Care section. ✔ Contact our official LINE@ customer service for personalized recommendations.
Currently, online and in-store purchases cannot be combined for membership points or VIP tier upgrades.
Privacy Policy
This Privacy Policy describes how GP DEVA USA LLC (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gpdevausa.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information that we collect and use varies depending on how you interact with us.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term “personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: items you view, put in your cart, or add to your wishlist.
- Customer support information: information you choose to include in communications with us.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, your device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.
How We Use Your Personal Information
We use your personal information to:
- Provide Products and Services: Process your payments, fulfill your orders, send notifications related to your account, purchases, returns, or other transactions, create and maintain your account, arrange for shipping, and facilitate any returns and exchanges.
- Marketing and Advertising: Send marketing, advertising, and promotional communications by email, text message, or postal mail, and show you advertisements for products or services.
- Security and Fraud Prevention: Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You: Provide customer support and improve our Services.
Cookies
We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction with the Services. Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies. Blocking Cookies may negatively impact your user experience.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- Vendors and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners.
- Affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy.
- To comply with legal obligations, enforce terms of service, or protect our rights and the rights of others.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.
Third Party Websites and Links
Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy or security of these sites. Information you provide on public or semi-public venues may also be viewable by other users.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
We cannot guarantee “perfect security” of your personal information. How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts and policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the rights to access, delete, correct, or port your information. You may also have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising. To exercise these rights, contact our headquarters or your local store.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge your complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country, including the United States. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms.
Contact
If you have any questions about our privacy practices or this Privacy Policy, please contact us.